7 Effective Communication Tips for Working with a Multinational Crew
Introduction
When you work on a merchant vessel, you will be surrounded by a multinational crew who may not only speak a different language but come from a diverse culture. This is a great experience; however, communicating with each other and establishing mutual respect can be difficult. However, communication is critical for safety, teamwork and daily routines on board. If you want to have a good experience and get along with the crew and reduce the chance of miscommunication, here are some useful tips to improve communications with your multinational shipmates.
1. Learn Basic Greetings or Phrases in Your Crew’s Languages
Although English may be the primary language of the vessel, many crew members may speak English as a second or third language. Learning a few simple greetings or polite phrases in their language will go a long way.
For example, saying “hello” or “thank-you” in Tagolog, Russian, or Chinese demonstrates respect, and that you are trying and will build goodwill immediately. This effort on your part is small and easy to do, however it helps others feel valued and appreciated, which likely will lead to them being more openly communicative.
2. Speak Clearly and Use Simple Words
When talking, avoid using complicated words, slang, or idioms that might confuse others. Speak slowly and clearly. Use short, direct sentences to get your point across.
For example, instead of saying “We need to expedite the cargo operation ASAP,” say “Let’s finish loading the cargo quickly.”
The goal? Be clear, direct, and easy to understand. The more straightforward you are, the fewer misunderstandings you’ll face.
3. Use Body Language and Gestures Wisely
Sometimes words aren’t enough, and body language helps fill the gap.
Point to objects or directions.
Use hand signals for commands during operations.
Smile to show you’re approachable.
But watch out: Not all gestures mean the same thing everywhere. A thumbs-up might mean “good job” in one culture but be offensive in another.
4. Double Check That Your Message Is Understood
Always make sure the person you’re speaking with has understood you clearly. You can ask them to repeat instructions back or show you what they understood.
For example, say “Can you tell me what I asked?” or “Show me how you will do it.”
This simple step avoids mistakes, especially when safety is involved.
5. Stay Patient and Respectful
Learning and understanding each other takes time. If someone doesn’t get your point right away, don’t get frustrated or impatient. Instead, stay calm and repeat or explain differently.
Respect goes both ways—when you’re patient, others will be patient with you too, making the work environment much friendlier.
6. Use Visual Aids Whenever Possible
Pictures, diagrams, and written instructions can be very helpful, especially when explaining complex tasks.
For example, during safety drills, showing safety equipment or escape routes visually is very effective.
If possible, prepare standard operating procedures (SOPs) with clear images.
7. Build Team Spirit Outside of Work
Good communication isn’t just about words. Spending time together during breaks, sharing meals, or celebrating birthdays creates bonds that make talking and working easier.
When crew members get to know each other outside work, communication onboard becomes easier.
Conclusion
Communicating with a multinational crew can be challenging but also rewarding. With some effort—like learning a few phrases, speaking clearly, using body language, and being patient—you can build strong relationships on board.
Better communication means safer, happier work and smoother sailing for everyone. So next time you talk with a crew member from a different country, remember these tips and watch your teamwork improve!
